Maintenance Information & Troubleshooting Guide
A certain amount of caretaking is your responsibility. You are expected to handle some routine maintenance and basic care issues on your own, while repairs and more complicated maintenance are included in your rent. Your negligence, or failure to take reasonable care of the unit and its facilities can result in costly mistakes. This section is designed to provide some guidance on what basic care you may be responsible for. Your lease will also contain some more information.
Please take a look at this list and attempt the solutions suggested PRIOR to submitting a maintenance request. If a maintenance technician determines that the issue could have been resolved with reasonable care or troubleshooting then you will be charged for the service call.
Submitting a Maintenance Request
Should you ever need any routine maintenance items taken care of, please submit one online request through your resident portal: bradenproperty.appfolio.com/connect. Multiple items can be put in one work order, no need to create an order for each item. Please provide enough detail so we can clearly understand the problem and upload pictures to help illustrate it.
Should you ever have an emergency maintenance situation, please call 434-973-3003 to report these issues 24/7. Please see below for a list of emergency vs non-emergency items.
If you have a life threatening emergency (like a fire), call 911 immediately and then reach out to your property manager.
Should you have an active leak, turn off the water first, attempt to clean up standing water, then reach out to us. Take time at move-in to locate your water shut off locations. Typically there will be shut offs under sinks and next to toilets, and the main water shut off is frequently near your water heater.
Emergency vs Routine Maintenance Items
Emergency Maintenance items include:
Loss of heat when the outside temperature is below 50 degrees
Loss of air conditioning when the outside temperature is above 90 degrees
Sewage backup
Burst plumbing/Water leaks
Should you have an active leak, turn off the water first, attempt to clean up standing water, then reach out to us. Typically there will be shut offs under sinks and next to toilets, and the main water shut off is frequently near your water heater.
Clogged toilet - if you only have one in your home.
Emergency items require you to call 434-973-3003 and follow the prompts to reach the on call team member to help you.
If your issue is NOT listed above, please submit a maintenance request online and we will handle it during normal business hours.
Items that are not emergency items, but will take priority over other requests:
Loss of hot water
Inoperable refrigerator or stove
Routine Maintenance items:
Clogged drain
Inoperable dishwasher or garbage disposal
Inoperable washer/dryer
Financial Responsibility
As a general guideline, maintenance issues that result from the use of equipment will be deemed to be the tenant's financial responsibility. This includes routine usage (hair clogs in drains, clogged toilets), purposeful or accidental misuse (dropping glass in a food disposal, spilling bleach on the carpet, pouring grease down a drain), and failure to take reasonable care (stained grout caused by not cleaning, issues resulting from not changing air filters, failure to report a problem that gets exacerbated over time). Regardless of financial responsibility, the tenant is expected to submit maintenance requests for items that need to be repaired so that management can hire appropriate contractors and remedy the issue.