Frequently Asked Resident Questions

+ WHAT ARE YOUR OFFICE HOURS?

Location: 215 5th Street SW, Suite 100, Charlottesville VA 22903

Office Phone: 434-973-3003 (follow prompts to reach after hours emergency line)

Office Hours: Mon - Fri 9am - 5pm, Closed Sat & Sun. Our office will be closed in observance of national holidays. Please check our website prior to any major holiday to verify hours.

+ WHEN IS RENT DUE?

Rent is due on the first (1st) of the month with a two day grace period. Late fees will be assessed after 4pm on the third (3rd) of each month. The easiest way to pay is online (you can find more information online at: https://bradenproperty.appfolio.com/connect/users/sign_in) If you prefer to drop off a check, you may do so at our office. Our office has a drop box for after hours. Please label your check clearly.

If a payment is declined, processing fees and late fees will be applied to your account per your lease contract. Late fees will accrue until the issue is resolved. If two (2) payments are declined due to insufficient funds or banking issues Braden Property reserves the right to disallow payment by personal check.

Please note: If you are paying through your bank’s online payment option it is likely they will be mailing us a physical check. Please allow ample time for its arrival. Late fees will not be waived for items delayed or lost by the postal service.

+ WHAT HAPPENS IF I NEED TO BREAK MY LEASE?

We understand that sometimes life can be unpredictable and you may encounter a situation in which you’ll need to vacate your home prior to your lease end date. If this happens please contact us and we can walk you through the procedure. There will be an addendum to sign and a fee due based on your monthly rent. After that we will begin remarketing your home to find a replacement resident. You will remain responsible for rent and utilities until a new lease begins. You will also be responsible for advertising costs.

+ WHAT HAPPENS IF I WANT TO CHANGE ROOMMATES?

If one roommate finds they need to move, but the other(s) does not, we have a solution for that, too! We can add a new person to a lease and/or remove someone vacating. The current residents are responsible for finding the new person and that person must fully qualify according to Braden Property’s rental criteria (found on our website). After they apply and are approved, we can send over the name change addendum.

There is a $100 administrative fee for the change to the lease plus applicable application fees.

If the name change results in no original tenants remaining in the home, no subsequent renewals will be offered. If, at the time of renewal, no original tenants choose to renew, the renewal offer cannot proceed.

Sublets are strictly forbidden. This includes the use of a spare bedroom as an AirBNB.

+ HOW DO I KNOW WHAT UTILITIES I AM RESPONSIBLE FOR?

Please check your lease, section 1.2.K Information Specific to your address. It explicitly states what utilities you are responsible for as well as includes contact information for each.

+ HOW DOES MAINTENANCE WORK?

We have a whole page dedicated to our maintenance process (how it works, what is an emergency, and troubleshooting tips). Please check it out: Maintenance Information & Troubleshooting Guide

+ WHAT IS THE MOVE-IN PROCESS?

As your lease date approaches you will receive a move-in letter from us with all kinds of helpful information for you. In general here a few things to know:

  • Your lease begins at Noon, so that is the earliest keys will be available to you. Please plan on that when hiring movers.
  • Your account must be at a zero balance before you can receive keys.
  • Keys must be picked up from our office, 215 5th Street SW.
  • Utilities must be on by your lease start date. Planning to have them connected the day before is a good idea, and depending on weekends or holidays it may be several days early you will need to have service connected in your name. If service is not connected in your name and we receive a bill for during your lease period you will be charged an additional $50 fee.
  • Prior to your lease start we will have completed a thorough inspection of your home and shared that move-in condition report with you via your resident portal. Once you have picked up keys you have 5 days to inspect the property and email us photos of any additional items you believe we have missed. Anything beyond those 5-days will be considered Tenant Caused Damages. The inspection report is for permanent defects that you will not be held responsible for. Any repair items should be submitted through an online maintenance request via your resident portal (not the inspection).

+ WHAT IS THE MOVE-OUT PROCESS?

As your lease end date approaches you will receive a move-out letter from us with all kinds of helpful information for you. In general here a few things to know:

  • Keys are due at Noon on the final day of your lease
  • No work can be completed after you return keys to us so make sure everything is done when you give us keys
  • Thoroughly review your lease, the damage addendum, and resident handbook for your move-out requirements to prevent charges to your security deposit.
  • Security deposits will not be returned until 45 days after your lease end date (not your move-out date)